Shipping policy
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
If we experience a high volume of orders, processing times may be slightly delayed. We’ll notify you by email if there are any significant delays.
2. Shipping Time
Delivery time varies depending on your location:
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Standard Shipping: 7–15 business days (average)
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International Shipping: 10–20 business days
Please note that delivery times are estimated and may be affected by customs delays, weather conditions, or courier issues beyond our control.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you’ll receive a confirmation email containing your tracking number and a link to track your package.
Tracking information may take 1–3 days to update.
4. Shipping Rates
Shipping fees are calculated at checkout based on your location and order weight. From time to time, we offer free shipping promotions — keep an eye out for those offers!
5. Wrong Address Disclaimer
Please double-check your shipping address before placing your order.
We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you realize there’s an error, contact us immediately — we’ll do our best to help before the order is shipped.
6. Lost or Delayed Packages
If your order is significantly delayed or lost in transit, please contact our customer support. We’ll assist you in tracking your package and, if necessary, arrange a replacement or refund according to our policy.
7. Customs, Duties & Taxes
International orders may be subject to customs fees or import taxes, depending on your country’s regulations. These charges are the customer’s responsibility.